Fariz Alidin
Poor customer service, the contact centre number is unreachable.
Location: 168, Jln Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Floor 9 · Pavilion Kuala Lumpur
Based on 152 Google reviews
Based on customer ratings
Based on customer ratings
Fariz Alidin
Poor customer service, the contact centre number is unreachable.
Aamir khan
The worst ticketing office I had ever visited. For this so called "TOP" airline, only one counter person, and she hold one customer for more than 45mins, while the rest 5 customer booked ticket online during waiting for their turn. …
Marina Jovanovic
I had my very first transit via Malays airport. Wow what a great experience. On every single step you can find absolutely amazing humans who do their job great. I am beyond grateful for you guys. Please company rewards are absolutely needed …
Azhar Ahmad
Great customer service by Michel (via phone on 15th/16th December). Thank you for assisting us diligently to modify our flight tickets, we truly appreciate your dedication and help all the way from start to completion.
Emirates Airline
Pavilion Retail Office Block
A long, covered walkway with a tiled floor leads to a building facade. The facade is clad in beige granite tiles. A prominent sign on the wall reads "PAVILION Retail Office Block" in silver lettering. To the left, there is a glass entrance with a red door and a fire extinguisher visible. The walkway is illuminated by recessed ceiling lights.
Pavilion Retail Office Block
A building facade with the words "PAVILION" and "Retail Office Block" in large, illuminated letters. The wall is covered in textured beige tiles. A walkway with dark grey paving stones leads towards a bright opening in the distance.
Tommy Hilfiger Storefront
A wide shot of a modern, curved building with large glass windows. The lower level features a prominent Tommy Hilfiger storefront with large displays and signage. Cars and a bus are visible on the street in front of the building.
Emperor Jewellery Store
The exterior of a jewellery store with a large illuminated sign that reads "Emperor" with a crown logo. Below the main sign, smaller text reads "KEDAI EMAS" and "Lot 2.01.08". The entrance is framed by glass and wood, with security cameras visible inside. The interior features modern chandeliers and bright lighting.
Emirates Office
The exterior of an Emirates office with large glass windows and doors. The Emirates logo is visible on the windows and interior walls. Inside, there are reception desks, seating areas with red and yellow chairs, and a large mural of a city skyline.
Emirates First Class Lounge Entrance
The entrance to the Emirates First Class Lounge features automatic glass doors and a dark pillar with the Emirates logo and text in English and Arabic. Inside, the lounge appears to have a reception area with modern seating and decorative lighting. The floor is polished marble, reflecting the overhead lights.
Formula 1 Race Broadcast
A screen displaying a Formula 1 race broadcast, showing the current lap, driver standings, and the race track with two cars. The screen also features a Louis Vuitton advertisement.
Emirates Working Hours and Queuing System
Two red signs are displayed. The top sign, with the Emirates logo, states the working hours are Monday to Friday from 12:00 PM to 5:00 PM, and that the office is closed on Saturdays, Sundays, and public holidays. It also provides a contact number for further inquiries and the website emirates.com. The bottom sign explains the queuing system, instructing visitors to take a coupon and have a seat until their number is called.
First Class Airplane Cabin
A glass of white wine sits on a polished wooden table in a luxurious airplane cabin. The table is stocked with small bottles of Perrier and other beverages, as well as a jar of honey. A personal entertainment screen is visible on the right, and a reading lamp is on the left. The windows show a bright, sunny sky.
Wine being poured in a cabin
A hand is pouring white wine from a bottle into a glass. A small dish of nuts is on a tray next to the glass. A floral arrangement is also visible. The background appears to be a screen displaying a cartoonish cityscape with a pink car.
Emirates Appointment Notice
A sign with the Emirates logo at the top left corner. The sign states "BY APPOINTMENT ONLY" and provides instructions for making an appointment via email at KULappointments@emirates.com or by calling 603-6207 4999. It mentions that these procedures are in line with Standard Operating Procedure (SOP) announced by the Malaysian Ministry of Health.
Waiting Area
A waiting area with several people seated. There are chairs, a television screen, a water cooler, and a kiosk with the Emirates logo. The walls are decorated with images of cityscapes.
Emirates Working Hours Sign
A red sign on a glass door displays the working hours for Emirates. The sign indicates that the office is open Monday to Friday from 12:00 PM to 5:00 PM and closed on Saturdays, Sundays, and public holidays. It also provides a contact number for further inquiries and the website address.
Busy Airport Terminal
An overhead view of a bustling airport terminal with multiple levels. People are seen walking and shopping in the concourse below, with shops and seating areas visible on the upper levels. The architecture features modern design with glass railings and bright lighting.
Department Store Interior
An interior view of a department store with multiple branded shops visible. Escalators are in the foreground. Shops for Jo Malone, Gucci, Tom Ford, and Lancôme are identifiable. Two women are standing near the Lancôme counter.
Waiting Area with Emirates Kiosk
An interior view of a waiting area with several people seated. A red kiosk with the Emirates logo is visible in the center. The seating consists of red and black chairs. The space appears to be a service or information center.
Emirates Airplane
An Emirates airplane is shown in mid-flight, with its landing gear extended. The aircraft is a large passenger jet with the Emirates logo and name prominently displayed on its fuselage. The tail fin features the airline's distinctive red, green, and black livery.
In-flight Entertainment System
A personal in-flight entertainment screen displaying movie information for 'The House'. The screen shows the movie poster, synopsis, cast, genre, languages, duration, and rating. Below the movie details are playback controls. A small vanity mirror with lights is positioned in front of the screen. A lamp is visible to the left, and an orchid to the right. A drawer below the console contains a red booklet.
In-flight entertainment with champagne
A screen displays movie information for "The House" on an airplane. A hand is pouring champagne from a bottle of Dom Perignon into a glass.
Boarding Passes
Two Emirates boarding passes for economy class flights are shown. One pass is for a flight from Dubai to an unspecified destination, with gate C27, boarding at 0100, and gate closing at 0125. The seat number is 83H in seating zone C. The second pass is for a flight from KUL to DXB, departing at 0145. Both passes have the passenger's name GKRADHAKRISHNAN/SHYAMALAMS.
Airplane Cabin Entertainment
A close-up view of a first-class airplane cabin seat, featuring a large entertainment screen displaying a movie titled "Trigger Happy TV." The screen indicates "Over 330 TV Channels" and flight information for EK380 from Dubai to Hong Kong. A small bowl filled with snacks and toiletries sits on a golden tray in front of the screen. A vanity mirror with lights is also visible, along with a small lamp and a red booklet. The seat appears luxurious and private.
Airplane First Class Suite
A luxurious first-class suite on an airplane, featuring wood-grain paneling, a comfortable seat, a mini-bar with drinks, a lamp, and windows showing a nighttime view. A tablet is mounted on the armrest.
World map with city times
A world map displayed on a screen, showing various cities with their current times. The cities marked are Los Angeles (22:58), Chicago (00:58), Sao Paulo (02:58), Lagos (06:58), Frankfurt (07:58), Moscow (08:58), Johannesburg (07:58), Cairo (08:58), Dubai (09:58), Beijing (13:58), Kuala Lumpur (13:58), and Auckland (17:58). An airplane icon is shown flying over the Middle East.
Food court stalls
A food court with multiple stalls. One stall has a sign that says "HOTPLATE" and another says "LITTLE WOK". There is a street signpost with directions to Broadway, Madison Ave, Brooklyn, and Times Sq. People are seen working and dining in the background.
Airplane at Gate
An Emirates airplane is connected to a jet bridge at an airport gate. The plane is white with gold lettering that says "Emirates" and "www.emirates.com". The tail of the plane has the Emirates logo. The jet bridge is enclosed in glass and has the HSBC logo on it. The tarmac is visible below with yellow and white markings.
Emirates First Class Cabin
A view of the interior of an Emirates first-class airplane cabin. The image shows a private suite with a comfortable seat, a personal entertainment screen displaying an information menu, and a small lamp. The Emirates logo is prominently displayed in gold lettering on the wall. An exit sign is visible above a doorway.
Emirates Airline Office
An interior view of an Emirates airline office with a service counter, seating area, and branding. The counter features the Emirates logo and a mural of Dubai. Several chairs are arranged for customers, and staff members are visible behind the counter. A television screen and a water cooler are also present.
Interior of a multi-level shopping mall
The image shows the interior of a modern, multi-level shopping mall. Various shops are visible on different floors, including Tudor, Red Army Watches, Mixxo, and The Face Shop. People are seen browsing and walking around. The mall features bright lighting, escalators, and glass railings.
Interior of a multi-level shopping mall
The image shows the interior of a large, modern shopping mall with multiple levels. Various storefronts are visible, including Calvin Klein Performance, Clinique, and Guess. People are seen walking on the different levels and browsing in the shops. The mall features polished floors, glass railings, and bright lighting.
Airport Waiting Area
A busy airport waiting area with people seated at tables and chairs. A large green backpack is prominently placed in the foreground. In the background, a flight information display board is visible, and staff members are attending to customers. The architecture features curved wooden elements and modern lighting.
Emirates Bateel Dates
A wooden box filled with dates, some of which appear to be stuffed with nuts. The lid of the box is open, revealing the Emirates and Bateel logos. A silver serving spoon and a basket of pastries are visible in the background.
Emirates Ticket
A ticket with the Emirates logo and text that reads "Welcome To Emirates EK-Economy Class Your Ticket Number is: 2528 Please Wait For Your Turn" is held in the foreground. The background shows an Emirates logo on the wall and a large advertisement featuring flight attendants.
Emirates Working Hours and Queuing System Sign
A red sign with white text displays the working hours for Emirates, which are Monday to Friday from 12:00 PM to 5:00 PM. It also states that the office is closed on Saturdays, Sundays, and public holidays. For further inquiries, a contact number and website are provided. Below this, another red sign explains the queuing system, instructing customers to take a coupon and wait for their number to be called. The Emirates logo is visible on the signs and on the glass door in the background.
Emirates Check-in Counter
A view of an Emirates check-in counter with the airline's logo prominently displayed on the wall. There are three chairs in the foreground, two mustard-colored and one black, all with chrome bases. A large mural featuring Emirates flight attendants is visible on the left side of the wall. A digital clock displaying '26:26' is mounted on the ceiling.
Emirates Airline Counter
A view of an Emirates airline counter with the company logo prominently displayed. Two chairs, one red and one yellow, are positioned in front of the counter. A digital display above shows the number 3. A large mural of the Burj Al Arab hotel is visible on the right wall.
Mini Bar Selection
A well-stocked mini bar with various bottles of liquor, mixers, and snacks. The selection includes brands like Royal Salute, Bombay Sapphire, Hendrick's, Bacardi, and Perrier. Snacks such as Lay's potato chips are also visible.
Emirates Ticket Office Closure Notice
A sign with the Emirates logo and text stating that the ticket office is closed until further notice. It provides a phone number for inquiries.
Emirates Office Waiting Area
A view of the interior of an Emirates office, with a waiting area visible through glass doors. The walls are decorated with a large mural of Dubai's skyline and the Emirates logo. Several people are seated in the waiting area, and staff members are visible behind a counter. To the right, a frosted glass door has the text "S.A. COOK Brothers" visible.
Watches on Display
A display of various watches, including gold and silver-toned timepieces, some in boxes and others on stands. A circular box with the brand name 'ORIENT' is visible, as well as a display stand with the name 'ALAIN DELON'. Several watches are laid out on a glass surface, with some in black display boxes.
Emirates Office Interior
An interior view of an Emirates office with a large mural of flight attendants on the left wall and a cityscape with the Burj Al Arab on the right wall. The Emirates logo is prominently displayed on the back wall. There are four chairs in front of the counter, two red and two yellow. Two customers are being served by staff behind the counter.
Man taking a selfie in a mall decorated for Christmas
A man in a white shirt and glasses takes a selfie in a mall. The background shows a festive Christmas decoration with trees, lights, and a stage with a large screen. Several people are visible in the background, walking around and observing the decorations. The mall has a red carpeted floor and escalators in the distance.
Directory Board
A directory board showing office numbers and company names on levels 8, 9, and 10.
Starry Ceiling
A purple ceiling with embedded lights that resemble stars. The ceiling is made of panels and curves slightly downwards.
Emirates Office Interior
The interior of an Emirates office with a waiting area. The walls feature large graphics of Emirates flight attendants and a cityscape. The Emirates logo is prominently displayed. There are rows of yellow chairs for waiting customers, and a stroller is visible near the entrance.
Airplane Cabin
A young boy wearing glasses and a backpack stands in an airplane cabin, looking at a woman seated in front of him. The woman is looking away from the boy. The seats have entertainment screens and neck pillows are visible. The cabin walls have a decorative pattern.
Emirates Airline Office
An interior view of an Emirates Airline office with a reception desk and seating area. The walls are decorated with large images of flight attendants and a cityscape. The Emirates logo is prominently displayed above the desk. Several people are seated at the desk, and chairs are arranged for customers. Digital displays show numbers, possibly queue numbers.