Chen Yew Yeng
Poor service attitude, did not take the initiative to introduce customers when they saw them. All samples requested by customers are not available. I won't be visiting this store again.
Location: 170-G-22 Gurney Mall Plaza Pesiaran, Gurney Dr, 10250 George Town, Penang, Malaysia
Floor G · Gurney Plaza
Based on 44 Google reviews
Based on customer ratings
Based on customer ratings
Chen Yew Yeng
Poor service attitude, did not take the initiative to introduce customers when they saw them. All samples requested by customers are not available. I won't be visiting this store again.
Stella Gan
I met an unfriendly consultant in this outlet, attitude very plain and i was selecting the best solution for my condition at that moment. However, the tone received from consultant was cold. Yet, i still persist to get whatever i need …
Kavinthran Vijandrum
“Had a great experience at Kiehl’s Gurney! Catherine provided awesome customer service, friendly, helpful, and attentive. She helped me get everything within my budget and even prepared a lovely gift box packaging. Highly recommended!”
Kiehl's
Kiehl's Storefront
The exterior of a Kiehl's store with its prominent signage. Inside, shelves are stocked with skincare products. A mannequin dressed as a scientist stands near the entrance, holding a sign about activities. A chalkboard sign advertises "Flower Power" with an image of a sunflower.
Kiehl's Sign
A close-up shot of the Kiehl's store sign. The sign is black with white lettering. The words "SINCE" are on the left, followed by the Kiehl's logo in a script font, and "1851" on the right. Below the logo is a white underline.
Kiehl's Storefront
The exterior of a Kiehl's store with its signature logo and "Finest Apothecary Skincare" signage. The store is located in a mall, with other shops visible in the background. A Swarovski sign is also visible on an adjacent wall.
Kiehl's Storefront
The exterior of a Kiehl's store with a large sign above the entrance that reads "SINCE Kiehl's 1851". The store has a brick facade and a large glass window displaying products. Inside, mannequins and shelves of skincare products are visible. A neon sign with a blue 'K' in an orange circle is mounted on the brick wall to the right of the entrance.
Kiehl's Storefront
The exterior of a Kiehl's store, featuring the brand's logo and the tagline "SINCE Kiehl's 1851". A brick wall graphic with neon text reads "Finest APOTHECARY SKINCARE" and depicts botanical illustrations. The interior of the store is visible, showcasing shelves of products, display tables, and seating areas.
Kiehl's Skincare Gift Set
A gift set from Kiehl's featuring several skincare products, including a serum, cleanser, eye cream, moisturizer, and sunscreen, all presented in a festive gift bag tied with a navy ribbon. The gift bag has a colorful, abstract pattern with the Kiehl's logo prominently displayed.
Kiehl's Rare Earth Deep Pore Cleansing Masque Advertisement
An advertisement for Kiehl's Rare Earth Deep Pore Cleansing Masque, featuring two jars of the product surrounded by natural elements like leaves, wood, and sand. Text overlays promote the mask as the number one product for minimizing pores and invite viewers to shop now.
Kiehl's Age Defender Gift Set
A Kiehl's gift set featuring the Age Defender line, including a large tube of Dual-Action Exfoliating Cleanser, a tube of Age Defender Gel Moisturizer, and smaller tubes of Age Defender Eye Repair and another product. The set is presented in a festive teal and red box with a red ribbon.
Kiehl's Closure Announcement
A graphic announcing the closure of Kiehl's stores due to a government movement control order. The announcement states that stores will be closed from March 18th-31st, 2020, and will remain closed until further notice. It also provides the website www.kiehlstimes.com.my for online shopping.
Commitment to Service Information
A graphic outlining a company's commitment to its customers, detailing increased safety measures, potential shipping delays, and customer service options. The safety measures section emphasizes strict quality control, hygiene, and product sealing. Shipping delays are noted as 5-10 working days during the MCO period, with tracking information provided via email. Customer service is available via chat between 10 am and 6 pm, offering personalized consultations, online purchase assistance, membership rewards, and post-purchase support. The background features a collage of vintage-style images and signage, including what appears to be Kiehl's New York Apothecary branding.
Kiehl's Ultra Facial Oil-Free Gel Cream
A jar of Kiehl's Ultra Facial Oil-Free Gel Cream with a "Customer Favourite" tag. The cream is in a blue jar with a white lid. The label indicates it is for normal to oily skin types and provides fresh hydration.
Kiehl's Hydro-Plumping Re-Texturizing Serum Concentrate
A white pump bottle of Kiehl's Hydro-Plumping Re-Texturizing Serum Concentrate. A red banner in the top left corner reads "CUSTOMER FAVOURITE". The bottle has the Kiehl's logo and product details printed on it.
Kiehl's Holiday Collection
A collection of Kiehl's holiday-themed skincare products, including lotions, creams, and serums, displayed against a light blue background with snowflakes. Text promotes the "Discover Our Holiday Collection" and encourages shoppers to "Shop Now.".
Kiehl's Free Shipping and Sample Offer
A promotional image for Kiehl's offering free shipping and additional samples with any purchase. The samples include Herbal Micellar Cleansing Water, Powerful-Strength Eye Concentrate, Super Multi-Corrective Cream, Ultra Light UV Defense Tone Up Cream, and Calendula Soothing Hydration Mask. The offer is limited to one per customer and ends April 30th, 2020.
Kiehl's Calendula Deep Cleansing Foaming Face Wash
A bottle of Kiehl's Calendula Deep Cleansing Foaming Face Wash with a pump dispenser. A red banner at the top left corner reads "CUSTOMER FAVOURITE". The bottle is amber glass with a white pump and label. The label details the product name, its benefits, and ingredients. The size is indicated as 7.8 fl. oz. - 230 ml.
Kiehl's Skincare Gift Set
A Kiehl's gift set featuring a bottle of Calendula Herbal Extract Toner, a tube of Blue Herbal Blemish Treatment, and a tube of Blue Herbal Spot Treatment. The set is presented in a festive, colorful box tied with a dark purple ribbon. The Kiehl's logo is visible on the box and the product labels.
Kiehl's Ultra Light Daily UV Defense Sunscreen
A white tube of Kiehl's Ultra Light Daily UV Defense Sunscreen with SPF 50 PA++++ and anti-pollution properties. The product is labeled as a customer favorite.
Kiehl's Clearly Corrective Dark Spot Solution
A bottle and box of Kiehl's Clearly Corrective Dark Spot Solution. The packaging is white with silver accents and features the Kiehl's logo and product name. A red banner at the top left reads "CUSTOMER FAVOURITE".
Kiehl's Limited Edition Skincare Set
A Kiehl's limited edition gift set designed by Janine Rewell. The set includes a large bottle of Kiehl's Ultra Facial Toner, a small tube of Ultra Facial Cleanser, a blue bottle of Midnight Recovery Concentrate, a small vial of serum, and a green jar of cream. The packaging is red and purple with festive designs and a dark blue ribbon tied in a bow.
Kiehl's Powerful-Strength Line-Reducing Concentrate Advertisement
An advertisement for Kiehl's Powerful-Strength Line-Reducing formulas for face and eye, featuring two bottles of serum. The text highlights 'Dermatologist Solutions', 'Amp Up Youth With The Power of C', and 'Powerful-Strength Line-Reducing Formulas for Face & Eye'. A 'Shop Now' button is visible. One bottle is labeled 'New for Eyes' and the other indicates 'With 12.5% Vitamin C'. The background is a white tiled wall.
Kiehl's Calendula & Aloe Soothing Hydration Masque
A jar of Kiehl's Calendula & Aloe Soothing Hydration Masque. The label indicates it refreshes and revitalizes for healthy-looking skin for all skin types. It contains 3.4 fl. oz. or 100 ml. A red banner at the top left corner reads "CUSTOMER FAVOURITE".
Kiehl's Powerful-Strength Line-Reducing Concentrate
A bottle of Kiehl's Powerful-Strength Line-Reducing Concentrate with a pump dispenser. The label indicates it contains 12.5% Vitamin C and Hyaluronic Acid, and the size is 1.7 fl. oz. / 50 ml. A red banner at the top left reads "CUSTOMER FAVOURITE".
Kiehl's Skincare Gift Set
A Kiehl's gift set featuring a bottle of Calendula Deep Cleansing Foaming Face Wash, a tube of Hydro-Plumping Re-Texturizing Concentrate, and a jar of Calendula Serum-Infused Water Cream. The set is presented in a festive box with a purple ribbon.
Kiehl's Pure Vitality Skin Renewing Cream Advertisement
Advertisement for Kiehl's Pure Vitality Skin Renewing Cream, highlighting its coming soon availability and new, improved formula. It features a jar of the cream, with text emphasizing 99.6% naturally-derived ingredients and New Zealand Manuka Honey. A promotional offer for a free sachet sample with a promo code is also visible.
Kiehl's Virtual Launch
An advertisement for Kiehl's first-ever super virtual launch of their Vital Skin-Strengthening Super Serum. The image features a bottle of the serum, the Kiehl's logo, and text announcing the virtual launch event details: June 25, 2020, at 8:30 PM on Thursday. A Facebook Live icon is also present.
Kiehl's Malaysia Promotion
A promotional graphic for Kiehl's Malaysia, advertising a limited edition toiletry bag with purchases of RM550 nett and above. The graphic features illustrations of the Petronas Twin Towers, palm trees, and beach elements, along with Kiehl's products and the toiletry bag. A "SHOP NOW" button is prominently displayed.
Kiehl's Pure Vitality Skin Renewing Cream Advertisement
An advertisement for Kiehl's Pure Vitality Skin Renewing Cream. The cream is shown in a jar and a mortar, surrounded by honeycomb and white flowers. Text highlights that the product is "Back & Better Than Ever!" and contains "99.6% Naturally-Derived Ingredients," including "New Zealand Manuka Honey." A "LEARN MORE" button is visible.
Kiehl's Avocado Nourishing Hydration Mask Advertisement
An advertisement for Kiehl's Avocado Nourishing Hydration Mask. The background is a textured, creamy green substance, resembling avocado. Text on the left reads "EXCLUSIVELY ONLINE CAN YOU RESIST THE CREAMY TEXTURE? AVOCADO NOURISHING HYDRATION MASK LEARN MORE". On the right, a jar of the product is shown with a "NEW" tag. The product label states "SINCE Kiehl's 1851 AVOCADO NOURISHING HYDRATION MASK Smoothes and Softens Skin" and provides a brief description of its benefits.
Kiehl's Advent Calendar
An advertisement for Kiehl's best-selling advent calendar, featuring a festive design with a New York theme. The text highlights that the calendar contains 24 days of surprises. A small tube of Kiehl's product is also visible.
Kiehl's Hydration Treats Promotion
A promotional image for Kiehl's featuring their skincare products. The text highlights an offer for extra hydration treats when spending RM300 nett and up. It also mentions a complimentary Hydro-Plumping Serum 5ml and Ultimate Strength Hand Salve 30ml. The promotion ends on April 30th, 2020. The image includes product packaging, floral elements, and fruit slices.
Kiehl's COVID-19 Announcement Update
This is a promotional announcement from Kiehl's regarding COVID-19. It states that customer health and safety are the utmost priority and that the company is complying with government restrictions. The online boutique remains open for orders, and orders placed during this period will be prioritized upon resumption of operations. The announcement concludes with a message of thanks for understanding and patience, and a wish for everyone to stay safe and healthy. The image features the Kiehl's logo and decorative floral illustrations.
March Brightening Treats
Advertisement for Kiehl's Clearly Corrective Dark Spot Solution. Offers include 3 sachets samples with any purchase and 1 miniature with purchase of 3 units and above. The promotion is valid until March 31, 2020.
Kiehl's Mother's Day Special
An advertisement for Kiehl's Mother's Day Special, featuring skincare products and samples. The text reads "SEND MOM YOUR LOVE" and "MOTHER'S DAY SPECIAL Get x3 Super Multi-Corrective Cream samples with any online order." Products shown include a "Powerful-Strength Line-Reducing Concentrate," "Midnight Recovery Concentrate," and "Super Multi-Corrective Cream." Three Kiehl's sample packets are also visible.
Father's Day Gift Set
A Kiehl's Father's Day gift set featuring Calendula Herbal Extract Toner and Facial Fuel moisturizer. The text reads "THAT'S MY DAD Discover Father's Day sets to suit your dad SHOP NOW".
Kiehl's Celebrate with Kiehl's!
A festive illustration with the Kiehl's logo and products. The text "CELEBRATE WITH KIEHL'S!" is prominently displayed. The background features stylized buildings, fireworks, and small figures celebrating. Several Kiehl's skincare products are arranged in the foreground, including Calendula Herbal-Extract Toner, Ultra Facial Cream, and Midnight Recovery Concentrate.
Kiehl's Ultra Facial Cream
A white jar of Kiehl's Ultra Facial Cream with a red "Customer Favourite" tag. The jar has text describing the product, including its name, ingredients, and benefits.
Kiehl's 11.11 Sale
An illustration promoting Kiehl's 11.11 sale. The image features cartoonish buildings, a Statue of Liberty-like figure, and various Kiehl's products such as Calendula Herbal Extract, Clearly Corrective Dark Spot Solution, Ultra Facial Cream, and Rare Earth. Red heart balloons with '11.11' are prominent. A gift set with a red box, ribbon, and two small tubes (Lip Balm #1 and Ultra-Light Sunscreen) is shown, along with a black clutch bag. Text announces '11.11 HAS LANDED!' and a promotion to celebrate 11.11 and Kiehl's Day with spending RM400 nett and above online.
Kiehl's Skincare Promotion
Two skincare experts in lab coats are holding Kiehl's products. The background features a brick wall with chemical structures and flowers. Text promotes trying personalized skincare samples online with no purchase required. Several sample packets and product bottles are displayed.
Kiehl's COVID-19 MCO Delivery Announcement
This is a promotional announcement from Kiehl's regarding delivery delays due to COVID-19 restrictions. It informs customers that orders are being processed but may experience delays of 4 to 8 working days. The company assures customers that strict quality control and hygiene measures are in place for consumer safety.
Kiehl's Product Gift Set
A gift box with a red bow and festive design, alongside Kiehl’s Crème de Corps body products including lotion, cream, and a small bottle. The packaging features the brand name 'Kiehl’s Since 1851'. No shop front or menu visible.
Cosmetics Store Interior
The interior of a cosmetics store with shelves stocked with various skincare and beauty products. A central counter with mirrors and product displays is in the foreground, with chairs around it. The store features brick walls and decorative lighting. A sign for Kiehl's is visible on the brick wall.
Kiehl's Apothecary Interior
An interior view of a Kiehl's Apothecary store. A large neon sign reads "NEW YORK Kiehl's APOTHECARY SINCE 1851". Various skincare products are displayed on shelves and counters. Two employees are visible behind a counter, and customers are browsing. The store features brick-patterned walls and modern lighting fixtures.
Cosmetic Products Display
A display rack with multiple glass containers holding various cosmetic products. The containers are filled with small bottles of hand sanitizer, tubes of creams, and other skincare items. Some labels are visible, showing product information and branding. The display is set up in what appears to be a retail environment, with shelves and boxes visible in the background.
Kiehl's Store Interior
The interior of a Kiehl's store, featuring product displays, promotional posters, and decorative elements. The walls are adorned with scientific formulas and store branding. Products are arranged on shelves and display stands, with mirrors and informational leaflets on the counter.
Skincare Display
A display of various skincare products, including serums, moisturizers, and cleansers, is arranged on a counter. A mirror is placed in the center of the display, reflecting a person's hands holding a small bottle. Informational brochures about skincare concerns and product recommendations are also visible. In the background, more products and store displays can be seen.
Skincare Products Display
A retail display featuring a variety of skincare products, including creams, moisturizers, toners, and serums. The shelves are organized with numerous bottles and jars, some with visible branding. Signs highlight specific products like "ULTRA FACIAL CREAM" and "ULTRA FACIAL MOISTURIZER." The overall presentation is clean and well-lit, typical of a beauty or dermatology store.
Skincare Products Display
A well-lit display of skincare products, featuring prominent signage for "DERMATOLOGIST SOLUTIONS" and "KIEHL'S". The wall behind the display is decorated with a colorful mural of flowers and a banner that reads "OF THE FINEST PURVEYORS SKINCARE". Various product shelves are visible, showcasing bottles and containers of skincare items. Two illuminated signs highlight Kiehl's products: one for "CALENDULA HERBAL-EXTRACT TONER" and another for a "CALENDULA & ALOE SOOTHING HYDRATION MASK". A person is partially visible behind the counter.
Kiehl's Gift Box
A green gift box with a red ribbon and bow. The box is decorated with various cartoonish images, including Santa Claus figures, clouds, fire hydrants, candy canes, pizza slices, cars, and Christmas trees. A white tag with the Kiehl's logo and "SINCE 1851" is visible.
Cosmetics Store Interior
The interior of a well-lit cosmetics store. Shelves are stocked with various beauty products. A long counter with chairs is set up in the foreground, and a neon sign that reads "Welcome to K..." is visible on a brick wall in the background.
Skincare Products Display
A retail display shelf filled with various skincare products, including creams, serums, and lotions. The shelves are organized with products from brands like Kiehl's and Dermatologist. Promotional brochures and gift sets are also visible. The display features a modern design with wooden accents and integrated lighting.
Kiehl's Apothecary Skincare
A hand holds a Kiehl's shopping bag in front of a brick wall display with neon text reading "Finest APOTHECARY SKINCARE" and "Nature. Science. Service.". The display also features illustrations of a pomegranate, sunflower, microscope, orange slice, and a flask. In the background, the interior of a Kiehl's store is visible, with product displays, a mannequin, and a chandelier.
Marigold Collection Display
A display featuring potted marigolds and succulents on marble-topped tables. A green banner with white text reads "ENDULA COLLECTION" against a blue background with images of marigold petals.
Skincare Products on Shelves
A retail display featuring numerous bottles and tubes of skincare products arranged on black metal shelves. The products are primarily white and clear, with some amber-colored liquids visible. The shelves are organized with rows of identical items. A large promotional poster for Kiehl's is visible on the right side of the image.
Skincare Products Display
A display of Kiehl's skincare products arranged on shelves, with red numbers 1 through 10 indicating different items or sets. The products include bottles, jars, and boxes of various sizes and colors, with some items illuminated by backlighting. The shelves are set against a brick wall.
Kiehl's Skincare Display
A display of Kiehl's skincare products, featuring calendula-infused items. The display includes bottles of Calendula Deep Cleansing Foaming Face Wash and Calendula Herbal-Extract Toner, along with a Calendula & Aloe Soothing Hydration Masque. Promotional signage highlights the products as "Our #1 Customer Favorite Cleanser" and "Our #1 Customer Favorite Toner." The display is adorned with fresh orange and yellow flowers.
Skincare and Haircare Products Display
A retail display featuring a wide selection of skincare and haircare products. The shelves are organized with various bottles, tubes, and jars, including brands like Kiehl's. Some products are highlighted with signage such as "BODY CARE," "HAIR CARE," "FORMULAS TO TRY," "ULTIMATE AGE FIGHTERS," and "ENERGIZE FATIGUED SKIN." The display has a modern aesthetic with brick accents and wooden shelving elements.
Kiehl's Samples and Birthday Card
A collection of Kiehl's product samples including shampoo, conditioner, serum, and cream, along with a "Happy Birthday" card from Kiehl's Malaysia.
Kiehl's Apothecary Interior
An interior view of a Kiehl's store, showcasing shelves stocked with skincare products. A prominent neon sign reads "NEW YORK Kiehl's APOTHECARY 3 AVE EAST VILLAGE SINCE 1851". A decorative mural with floral motifs and text like "SKINCARE" and "ULTIMATE HYDRATION" adorns the wall. Customers and staff are visible, and a display table features various bottles and a pink bucket.
Kiehl's Vital Skin-Strengthening Super Serum Advertisement
An advertisement for Kiehl's Vital Skin-Strengthening Super Serum. The serum bottle is prominently displayed with text highlighting its key ingredients: Adaptogenic Herbal Complex and Micronized 11kDa Hyaluronic Acid. The ad features the text "THE WAIT FOR STRONGER SKIN IS OVER!" and "A SUPER POWERED SOLUTION FOR YOUR SKIN NEEDS". A "NEW!" tag is visible on the bottle.