WE
Bad service experience , staff stingy to give samples and service with bad attitude. Hardsale for the buying package and product but not trying to explain. If possible I won’t even give any star for this branch instead of this 1 star.
Location: G1.63 Ground Floor, Sunway Pyramid Shopping Mall, 3, Jalan PJS 11/15, Bandar Sunway, 46150 Petaling Jaya, Selangor, Malaysia
Floor G · Sunway Pyramid Shopping Mall
Based on 77 Google reviews
Based on customer ratings
Based on customer ratings
WE
Bad service experience , staff stingy to give samples and service with bad attitude. Hardsale for the buying package and product but not trying to explain. If possible I won’t even give any star for this branch instead of this 1 star.
Yvonne F
Extremely bad service with Kiehl's pop up store. Waited for so long but they rather choose to entertain ppl that buy one or no items but ask for sample. …
Claire Hui
Bad service, and staff are not really explaining on how to use the products. I asked to do a skincare analysis for my cousin but they just use excuses like she didn’t put any makeup/moisturizer/sunscreens so can’t do, hello? Aren’t u got so …
Gecko Kwong
One of the bad outlets i visited, not only the staff who served me have limited knowledge on their products, but also promotions knowledge also lacking. Should switch to purchasing online instead.
Raymond Chew
Unfriendly female store manager! She is very impatient during payment and when we requested samples from her. Rude attitude at all and unsatisfied experience. The staffs are afraid of humans. When we entered the store, they were not willing to serve us. What a waste of time.
Kiehl's
Kiehl's Storefront
The exterior of a Kiehl's store in a mall. The store has a dark facade with the Kiehl's logo prominently displayed. Inside, products are displayed on shelves and a central circular table. Two customers are visible, one browsing and the other on the phone.
Kiehl's
The storefront of Kiehl's, a skincare store, with its signature logo and "Finest Apothecary Skincare" text above the entrance. The interior is visible, featuring displays of products, a mannequin in a lab coat, and a chandelier.
Kiehl's Storefront
The exterior of a Kiehl's store is visible, with the brand name "Kiehl's" prominently displayed above the entrance. Inside, the store features brick walls, wooden floors, and displays of skincare products. A mannequin dressed in a suit stands near the entrance, holding promotional materials. A chandelier hangs from the ceiling, adding to the store's ambiance.
Kiehl's Storefront
The exterior of a Kiehl's store is visible, featuring the brand's logo and signage. The entrance is open, revealing a display of products and a motorcycle inside. Red velvet ropes guide customers. A mannequin skeleton stands near a promotional stand.
Kiehl's Storefront
The exterior of a Kiehl's store is shown, with the brand's logo prominently displayed above the entrance. Inside, shelves are stocked with skincare products. A mannequin dressed in a lab coat stands near a display of items. Neon signs and decorative elements add to the store's ambiance.
Kiehl's Rare Earth Deep Pore Cleansing Masque Advertisement
An advertisement for Kiehl's Rare Earth Deep Pore Cleansing Masque, featuring two jars of the product surrounded by natural elements like leaves, wood, and sand. Text overlays promote the mask as the number one product for minimizing pores and invite viewers to shop now.
Kiehl's Closure Announcement
A graphic announcing the closure of Kiehl's stores due to a government movement control order. The announcement states that stores will be closed from March 18th-31st, 2020, and will remain closed until further notice. It also provides the website www.kiehlstimes.com.my for online shopping.
Commitment to Service Information
A graphic outlining a company's commitment to its customers, detailing increased safety measures, potential shipping delays, and customer service options. The safety measures section emphasizes strict quality control, hygiene, and product sealing. Shipping delays are noted as 5-10 working days during the MCO period, with tracking information provided via email. Customer service is available via chat between 10 am and 6 pm, offering personalized consultations, online purchase assistance, membership rewards, and post-purchase support. The background features a collage of vintage-style images and signage, including what appears to be Kiehl's New York Apothecary branding.
Kiehl's x John Legend Unmask a Better Tomorrow
An advertisement featuring John Legend and Kiehl's skincare products. The text reads "Kiehl's x John Legend", "Unmask a Better Tomorrow", "Detoxify Skin, Support the Environment", and "Shop Now". A Kiehl's Rare Earth Deep Pore Cleansing Masque is prominently displayed.
Kiehl's Ultra Facial Oil-Free Gel Cream
A jar of Kiehl's Ultra Facial Oil-Free Gel Cream with a "Customer Favourite" tag. The cream is in a blue jar with a white lid. The label indicates it is for normal to oily skin types and provides fresh hydration.
Kiehl's Hydro-Plumping Re-Texturizing Serum Concentrate
A white pump bottle of Kiehl's Hydro-Plumping Re-Texturizing Serum Concentrate. A red banner in the top left corner reads "CUSTOMER FAVOURITE". The bottle has the Kiehl's logo and product details printed on it.
Kiehl's Holiday Collection
A collection of Kiehl's holiday-themed skincare products, including lotions, creams, and serums, displayed against a light blue background with snowflakes. Text promotes the "Discover Our Holiday Collection" and encourages shoppers to "Shop Now.".
Kiehl's Free Shipping and Sample Offer
A promotional image for Kiehl's offering free shipping and additional samples with any purchase. The samples include Herbal Micellar Cleansing Water, Powerful-Strength Eye Concentrate, Super Multi-Corrective Cream, Ultra Light UV Defense Tone Up Cream, and Calendula Soothing Hydration Mask. The offer is limited to one per customer and ends April 30th, 2020.
Kiehl's Calendula Deep Cleansing Foaming Face Wash
A bottle of Kiehl's Calendula Deep Cleansing Foaming Face Wash with a pump dispenser. A red banner at the top left corner reads "CUSTOMER FAVOURITE". The bottle is amber glass with a white pump and label. The label details the product name, its benefits, and ingredients. The size is indicated as 7.8 fl. oz. - 230 ml.
Kiehl's Ultra Light Daily UV Defense Sunscreen
A white tube of Kiehl's Ultra Light Daily UV Defense Sunscreen with SPF 50 PA++++ and anti-pollution properties. The product is labeled as a customer favorite.
Kiehl's Clearly Corrective Dark Spot Solution
A bottle and box of Kiehl's Clearly Corrective Dark Spot Solution. The packaging is white with silver accents and features the Kiehl's logo and product name. A red banner at the top left reads "CUSTOMER FAVOURITE".
Kiehl's Powerful-Strength Line-Reducing Concentrate Advertisement
An advertisement for Kiehl's Powerful-Strength Line-Reducing formulas for face and eye, featuring two bottles of serum. The text highlights 'Dermatologist Solutions', 'Amp Up Youth With The Power of C', and 'Powerful-Strength Line-Reducing Formulas for Face & Eye'. A 'Shop Now' button is visible. One bottle is labeled 'New for Eyes' and the other indicates 'With 12.5% Vitamin C'. The background is a white tiled wall.
Kiehl's Calendula & Aloe Soothing Hydration Masque
A jar of Kiehl's Calendula & Aloe Soothing Hydration Masque. The label indicates it refreshes and revitalizes for healthy-looking skin for all skin types. It contains 3.4 fl. oz. or 100 ml. A red banner at the top left corner reads "CUSTOMER FAVOURITE".
Kiehl's Powerful-Strength Line-Reducing Concentrate
A bottle of Kiehl's Powerful-Strength Line-Reducing Concentrate with a pump dispenser. The label indicates it contains 12.5% Vitamin C and Hyaluronic Acid, and the size is 1.7 fl. oz. / 50 ml. A red banner at the top left reads "CUSTOMER FAVOURITE".
Kiehl's Pure Vitality Skin Renewing Cream Advertisement
Advertisement for Kiehl's Pure Vitality Skin Renewing Cream, highlighting its coming soon availability and new, improved formula. It features a jar of the cream, with text emphasizing 99.6% naturally-derived ingredients and New Zealand Manuka Honey. A promotional offer for a free sachet sample with a promo code is also visible.
Kiehl's Virtual Launch
An advertisement for Kiehl's first-ever super virtual launch of their Vital Skin-Strengthening Super Serum. The image features a bottle of the serum, the Kiehl's logo, and text announcing the virtual launch event details: June 25, 2020, at 8:30 PM on Thursday. A Facebook Live icon is also present.
Kiehl's Pure Vitality Skin Renewing Cream Advertisement
An advertisement for Kiehl's Pure Vitality Skin Renewing Cream. The cream is shown in a jar and a mortar, surrounded by honeycomb and white flowers. Text highlights that the product is "Back & Better Than Ever!" and contains "99.6% Naturally-Derived Ingredients," including "New Zealand Manuka Honey." A "LEARN MORE" button is visible.
Kiehl's Avocado Nourishing Hydration Mask Advertisement
An advertisement for Kiehl's Avocado Nourishing Hydration Mask. The background is a textured, creamy green substance, resembling avocado. Text on the left reads "EXCLUSIVELY ONLINE CAN YOU RESIST THE CREAMY TEXTURE? AVOCADO NOURISHING HYDRATION MASK LEARN MORE". On the right, a jar of the product is shown with a "NEW" tag. The product label states "SINCE Kiehl's 1851 AVOCADO NOURISHING HYDRATION MASK Smoothes and Softens Skin" and provides a brief description of its benefits.
Kiehl's Advent Calendar
An advertisement for Kiehl's best-selling advent calendar, featuring a festive design with a New York theme. The text highlights that the calendar contains 24 days of surprises. A small tube of Kiehl's product is also visible.
Kiehl's Hydration Treats Promotion
A promotional image for Kiehl's featuring their skincare products. The text highlights an offer for extra hydration treats when spending RM300 nett and up. It also mentions a complimentary Hydro-Plumping Serum 5ml and Ultimate Strength Hand Salve 30ml. The promotion ends on April 30th, 2020. The image includes product packaging, floral elements, and fruit slices.
Kiehl's COVID-19 Announcement Update
This is a promotional announcement from Kiehl's regarding COVID-19. It states that customer health and safety are the utmost priority and that the company is complying with government restrictions. The online boutique remains open for orders, and orders placed during this period will be prioritized upon resumption of operations. The announcement concludes with a message of thanks for understanding and patience, and a wish for everyone to stay safe and healthy. The image features the Kiehl's logo and decorative floral illustrations.
March Brightening Treats
Advertisement for Kiehl's Clearly Corrective Dark Spot Solution. Offers include 3 sachets samples with any purchase and 1 miniature with purchase of 3 units and above. The promotion is valid until March 31, 2020.
Kiehl's Mother's Day Special
An advertisement for Kiehl's Mother's Day Special, featuring skincare products and samples. The text reads "SEND MOM YOUR LOVE" and "MOTHER'S DAY SPECIAL Get x3 Super Multi-Corrective Cream samples with any online order." Products shown include a "Powerful-Strength Line-Reducing Concentrate," "Midnight Recovery Concentrate," and "Super Multi-Corrective Cream." Three Kiehl's sample packets are also visible.
Father's Day Gift Set
A Kiehl's Father's Day gift set featuring Calendula Herbal Extract Toner and Facial Fuel moisturizer. The text reads "THAT'S MY DAD Discover Father's Day sets to suit your dad SHOP NOW".
Kiehl's Celebrate with Kiehl's!
A festive illustration with the Kiehl's logo and products. The text "CELEBRATE WITH KIEHL'S!" is prominently displayed. The background features stylized buildings, fireworks, and small figures celebrating. Several Kiehl's skincare products are arranged in the foreground, including Calendula Herbal-Extract Toner, Ultra Facial Cream, and Midnight Recovery Concentrate.
Kiehl's Ultra Facial Cream
A white jar of Kiehl's Ultra Facial Cream with a red "Customer Favourite" tag. The jar has text describing the product, including its name, ingredients, and benefits.
Kiehl's 11.11 Sale
An illustration promoting Kiehl's 11.11 sale. The image features cartoonish buildings, a Statue of Liberty-like figure, and various Kiehl's products such as Calendula Herbal Extract, Clearly Corrective Dark Spot Solution, Ultra Facial Cream, and Rare Earth. Red heart balloons with '11.11' are prominent. A gift set with a red box, ribbon, and two small tubes (Lip Balm #1 and Ultra-Light Sunscreen) is shown, along with a black clutch bag. Text announces '11.11 HAS LANDED!' and a promotion to celebrate 11.11 and Kiehl's Day with spending RM400 nett and above online.
Kiehl's Skincare Promotion
Two skincare experts in lab coats are holding Kiehl's products. The background features a brick wall with chemical structures and flowers. Text promotes trying personalized skincare samples online with no purchase required. Several sample packets and product bottles are displayed.
Kiehl's COVID-19 MCO Delivery Announcement
This is a promotional announcement from Kiehl's regarding delivery delays due to COVID-19 restrictions. It informs customers that orders are being processed but may experience delays of 4 to 8 working days. The company assures customers that strict quality control and hygiene measures are in place for consumer safety.
Bag of products
A brown paper bag filled with various products. In the foreground, there are several round containers of different sizes, some with white lids and one larger, cream-colored container. Behind these, there are stacks of blue folders or pamphlets. Small, decorative knitted items are visible, attached to the bag's opening. A small white tube with some text and a symbol is also present.
Celebrate October With Boo-tiful Treats
Promotional graphic for a Halloween sale. Features text about free shipping with any purchase until October 31st, 2020, with no minimum purchase required. Also highlights offers for spending RM350 or topping up to RM550, including complimentary travel cases and cosmetic pouches with skincare samples. The graphic includes Halloween-themed illustrations like a ghost, pumpkins, a bat, and a moon.
Kiehl's Skincare Display
A retail display featuring Kiehl's skincare products. The top of the display has the brand name "Kiehl's Dermatologist Solutions" with text in English, Chinese, and Malay. Shelves below are organized by skin concern, including "Sensitivity," "UV Protection," "Acne," "Exfoliating & Smoothing," "Lines & Wrinkles," and "Dull, Tired, Dehydrated Skin." Various products like serums, creams, and lotions are displayed, along with promotional signage and decorative elements.
Kiehl's Shopping Bag
A hand holds a brown paper shopping bag with the Kiehl's logo and "SINCE 1851" printed in black. The bag is placed on a counter with a white, ribbed surface and bright lighting.
Kiehl's Shopping Bag
A close-up of a brown paper shopping bag with the Kiehl's logo printed in black. The logo features the name "Kiehl's" in a script font, with a banner above that reads "CELEBRATING OVER 160 YEARS OF SERVICE". Below the name, it says "SINCE 1851". A person in a red shirt is partially visible in the background.
Kiehl's Men's Skincare Display
A retail display featuring Kiehl's men's skincare products. The top of the display has a light-up sign that reads "MENS". Shelves are stocked with various bottles, jars, and tubes of facial cleansers, moisturizers, serums, and eye creams. A promotional sign highlights "Energizing Hydration for Men" with a 5-star rating.
Kiehl's Free Shipping Promotion
Promotional graphic for Kiehl's offering free shipping until October 31st, 2020, with no minimum spend required. The graphic features Kiehl's products, a shopping bag with the Kiehl's logo, and decorative elements like flowers and fruit. A disclaimer at the bottom notes exclusions.
Kiehl's Super Multi-Corrective Cream Advertisement
Advertisement featuring Kiehl's Super Multi-Corrective Cream, with accompanying miniatures of Cucumber Toner and Super Multi-Corrective Eye Opening Serum. Text highlights the product's benefits for aging skin and a special offer of complimentary miniatures with purchase.
Kiehl's Vital Skin-Strengthening Super Serum Virtual Launch
A promotional image for the first-ever virtual launch of Kiehl's Vital Skin-Strengthening Super Serum. The image features the product bottle and text announcing the launch date and time.
Kiehl's Skincare Favorites with Festive Designs
A promotional image featuring Kiehl's skincare products with festive holiday-themed designs. Products shown include Midnight Recovery Concentrate, Ultra Facial Cream, Creamy Eye Treatment, and Calendula Herbal-Extract Toner. The text overlay reads "SKINCARE FAVORITES NOW WITH FESTIVE DESIGNS" and includes a "SHOP NOW" button.
Cosmetics store display
A display inside a cosmetics store with products arranged on shelves and a promotional poster. The store has a brick-like wall and a chandelier. Other stores, including Origins and Dior, are visible in the background.
Kiehl's Skin Analysis Machine
A futuristic-looking machine with blue lighting is displayed prominently in a Kiehl's store. The machine has a screen and a slot for a sample cup. The base of the machine is black and features the Kiehl's logo and chemical formulas. In the background, customers and staff are visible, along with shelves of skincare products.
Kiehl's Nature's Playground Sunway Pyramid
An illustration with the Kiehl's logo and the text "NATURE'S PLAYGROUND SUNWAY PYRAMID". The illustration features various cartoon elements including a bus, skincare products, mountains, a basketball hoop, a palm tree, and flowers.
Kiehl's Shopping Bag
A brown paper shopping bag with the Kiehl's logo and "Since 1851" printed on it. The bag has braided handles and is placed on a wooden table. A small card with the Kiehl's logo is visible in the foreground.
Cosmetics Store Interior
The interior of a well-lit cosmetics store with brick walls and wooden floors. Display shelves are stocked with various skincare and haircare products. A central table displays product samples. A neon sign reads "CUSTOMER FAVORITES".