KT LIM
Very Disappointing Experience at Machines Pavilion KL Joined an iPhone battery replacement promo in Dec 2025. …
Location: 168, Jln Bukit Bintang, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Floor 5 · Pavilion Kuala Lumpur
Based on 3487 Google reviews
Based on customer ratings
Based on customer ratings
KT LIM
Very Disappointing Experience at Machines Pavilion KL Joined an iPhone battery replacement promo in Dec 2025. …
Hye Dang Han
15 July I had a great experience at Machines! The staff (Hanim) was super helpful and …
Nor Haiqal
Buying an iphone at 7 Oct 2025, It was a pleasant experience at this service centre. The staff were all friendly and helpful, especially Danial Shafie, with great professionalism and provided clear, detailed explanations. He truly deserves …
CODY LOH
I am extremely disappointed with the service at this Apple Machine branch. The experience was completely unhelpful and frustrating. …
Machines
Machines Storefront
The exterior of a brightly lit store with the name "machines" displayed in large, illuminated blue letters above the entrance. Inside, customers are browsing electronic devices displayed on white tables. A large advertisement for "iPhone 17 PRO" is visible on the back wall.
Machines Storefront
The exterior of a brightly lit electronics store with large glass windows. The store's name, "machines," is displayed in large illuminated letters above the entrance. Inside, Apple products are displayed on white tables and shelves. An Apple Premium Partner sign is visible in the left window. The store appears to be in a mall setting.
Machines Storefront
The exterior of a brightly lit electronics store with the name "machines" displayed in large, illuminated letters above the entrance. Inside, display tables showcase various electronic devices, and customers are browsing. The store appears to be an Apple reseller, with visible branding and product displays consistent with Apple stores.
Machines Apple Premium Partner Store
The exterior of a Machines store, an Apple Premium Partner, is shown. The store has a large glass storefront with the 'machines' logo visible above the entrance. Inside, Apple products such as iPhones and iPads are displayed on white tables and shelves. Several customers and staff members are visible within the store. An Apple logo with 'Premium Partner' text is displayed on the glass.
Customers and Staff in Apple Store
Three people, two customers and one staff member, are posing for a photo in front of a large display showing an iPhone 12 Pro. The staff member is wearing a blue t-shirt with the word "machines" visible, and is giving a thumbs up. The two customers are also smiling and one is giving a thumbs up. They are all wearing face masks. There are Apple iMac computers on display behind them.
Person holding a new tablet box in a store
A person's hand is holding a box with a blue and white abstract design, likely a new tablet. In the background, a retail store is visible with displays of electronics and a shopping bag with the logo "mackines" and an Apple logo.
iPhone and Accessories with Shopping Bag
A new iPhone is displayed on its box next to an open box containing a charging cable and SIM ejector tool. A brown paper shopping bag with the "machines" logo and "Apple Premium Reseller" text is placed behind the iPhone box. The background shows the interior of a retail store with displays and other customers.
Apple Computers Display
A display of Apple computers, including iMacs and MacBooks, are shown. The iMacs have their screens on, one displaying a colorful loading animation and the other a chat bubble. Above them, a backlit panel showcases three MacBooks with vibrant, abstract wallpapers.
MacBook Pro Advertisement
A large illuminated advertisement for the new MacBook Pro is displayed behind a glass storefront. The ad features an image of the laptop with the text "The new MacBook Pro" and "Performance. Now pushed further." To the left, a smaller sign on a tripod reads "Today just got better." and displays an image of a MacBook. Inside the store, shelves stocked with various items, likely accessories, are visible.
Apple Store Display
A person wearing a blue shirt with a lanyard and a face mask is standing in an Apple store, holding up two fingers in a peace sign. Behind them, shelves are stocked with various Apple accessories like cases and iPads. On the counter in front of them, an Apple Watch and an iPhone are displayed, along with a Coach shopping bag. A large illuminated sign reads "Apple at Work."
People looking at Apple products
A group of people are in a brightly lit store, looking at Apple products. In the foreground, a woman wearing a light blue hijab and a black mask smiles at the camera. Next to her, a man in a dark grey hoodie leans on a counter and smiles. Behind them, an Apple iMac computer is displayed on a white counter. A large illuminated sign above the counter displays the Apple logo and the text "MacBook Air 15". Other people are visible in the background, browsing the store.
Apple Store Display
An interior view of an Apple store display featuring iMac computers, keyboards, and accessories. One iMac screen displays the word "Love." In the background, a wall is lined with various colored phone cases. A promotional poster reads "Your business. Super powered. Apple hardware, software and services work together to help you get more done." A reflection in a mirrored surface shows the word "bok.".
Apple Protection Plan and iPhone
An iPhone is shown in its box, alongside documentation for the Machines Protection Plan (MPP) for Apple Watch and iPhone. The plan covers accidental damage and liquid damage beyond the standard warranty. A table shows various pricing tiers and fees, with some prices listed in Malaysian Ringgit (RM) and others marked as TBC (To Be Confirmed).
Apple Store Interior
An interior view of what appears to be an Apple Store, with customers and staff interacting at a counter. A large display shows an advertisement for the iPhone 14 Pro, and another screen displays an underwater scene.
Electronics Store Interior
The interior of a modern electronics store, likely an Apple Store, with displays of headphones, Macs, and accessories. The store features clean white walls, sleek white display tables, and prominent overhead lighting. In the foreground, three pairs of headphones are displayed on stands. Below them, boxes of headphones are neatly arranged. In the background, shelves are stocked with various electronic accessories, and a large screen displays an advertisement for Mac computers.
Apple Store Interior
The interior of an Apple Store, showcasing iMac computers and various accessories like cases and keyboards. A large screen displays information about business solutions. Through the glass partition, other shops in the mall are visible.
iPhone 14 Pro box
A hand holds a white box with an image of an iPhone 14 Pro on it. The phone on the box is purple and black. The background is a light wood grain surface.
Electronics Store Display
An interior view of a modern electronics store, likely an Apple Store or similar, showcasing various devices and accessories. In the foreground, several smartphones are displayed on stands, connected by charging cables. Further back, tables hold laptops and desktop computers. Along the walls, shelves are stocked with accessories like phone cases and headphones. A large screen displays content, and the store is brightly lit with overhead fluorescent lights.
HomePod Display
A retail display featuring Apple HomePod speakers. A large screen above shows the HomePod logo and images of the speakers. On the counter, a black HomePod and a white HomePod mini are displayed, along with informational pamphlets. Below the counter, various colored HomePod mini boxes are neatly arranged. To the left, shelves are stocked with numerous small white boxes, likely accessories or smaller devices.
Service Desk
A service desk in a retail store, likely an electronics store. A sign on the desk reads "SERVICE" with an Apple logo below it. In the background, a large screen displays an Apple TV and remote. Shelves on the right are stocked with various accessories, possibly phone cases and chargers. A laptop is visible on the right side of the desk.
iPhone 14 Display
A display of various iPhone 14 models, including the iPhone 14 and iPhone 14 Plus, are showcased on white stands. Each phone is connected to a charging cable. Informational cards with pricing and details are placed in front of some of the phones. In the background, other electronic devices and shoppers are visible.
Apple Store Display
An interior view of an Apple store with a large illuminated display showcasing the MacBook Neo in yellow and pink. Several MacBook computers are displayed on a white counter below the screen. To the right, shelves are stocked with various electronic accessories, including portable speakers and headphones. A sign on a display stand in the foreground reads "Goodbye, old friend. Hello, new one."
Person holding a black iPhone in a store
A person's hand holds a black iPhone in the foreground. In the background, a brightly lit store displays Apple products on white tables. A large screen on the wall shows "iPhone 15 Pro" and "PRO" in large letters. Several people are browsing the merchandise.
Brown paper shopping bag with "machines" logo
A brown paper shopping bag with black rope handles is held up in front of a store. The bag has the word "machines" printed in black, along with the Apple Premium Reseller logo. The website "www.machines.com.my" is printed at the bottom of the bag. In the background, a person in a blue shirt is visible, and a display with "iPhone 15" is also seen.
Customer and Staff in Store
A customer and a store employee are posing for a photo, both giving a thumbs up. The customer is wearing a beige waffle-knit shirt and a grey baseball cap with an 'M' logo. The employee is wearing a blue t-shirt with a lanyard that has an ID card and the store's logo. A brown paper shopping bag with the store's logo is placed on the counter between them. The background shows a brightly lit store interior with displays of electronic products.
Employee ID Badge
A hand holds a dark blue leather ID badge holder containing an employee ID card. The card features the "machines" logo, a QR code, the name "Larry Amulius", employee ID "M2509", designation "M-PKL", and the website "www.machines.com.n". The word "OUTLET" is visible vertically on the left side of the card.
Interior of a multi-level shopping mall
An aerial view of the interior of a large, modern shopping mall. The mall features multiple levels with escalators and walkways connecting them. Various shops and storefronts are visible on each level, some with large display windows. In the center of the ground floor, there is a circular, open-air display area with seating and greenery. People are seen walking around, shopping, and dining at cafes. Large banners and digital screens display advertisements for brands like Dior and Parkson.
Apple Store Display
An interior view of an Apple Store with a large screen displaying Apple Watch Series 7. Two iMac computers are on a white display table in front of the screen. To the left and right are tall shelves displaying various Apple products, likely iPhones and accessories. The floor is made of light-colored wood planks.
Electronics Store Interior
An interior view of a brightly lit electronics store, showcasing various Apple products like MacBooks and iPads on display. Customers are seen browsing and interacting with the devices. In the background, a large screen displays advertisements for smartwatches, and escalators lead to other levels of the mall. The store has a modern and clean aesthetic with white display counters and grey walls.
Electronics Store Display
A modern electronics store display featuring a large screen showing the TV show "Ted Lasso" and Apple TV+ branding. Shelves behind the screen are stocked with various phone cases and accessories. A central table with stools is set up for customers, with a QR code and some printed information on display. To the right, a red fire extinguisher is visible. Bags and other accessories are displayed on shelves to the left.
Apple Store Interior
The interior of a modern electronics store, likely an Apple Store, with various Apple products displayed on white cylindrical pedestals and shelves. Products include iPhones, iPads, and MacBooks. A large screen displays Apple product imagery. The store features a clean, minimalist design with wooden floors and bright overhead lighting.
Apple Store Interior
The interior of an Apple store displays various accessories for Mac computers and iPhones. Shelves are stocked with phone cases, chargers, and other electronic accessories. A large illuminated sign reads "Mac" with the tagline "Discover why you'll love Mac." A laptop is displayed on a counter. Several customers are browsing the merchandise.
Apple Store Display
A clean and modern retail display area, likely within an Apple Store. A large screen on the wall shows the Apple TV logo. Below it, a display shelf holds various Apple accessories. The foreground features a light-colored wooden counter with cutouts for cables. On the left, shelves display protective cases for electronic devices. A fire extinguisher is visible on a pedestal to the right.
Mall Interior with Advertisements
A wide shot of the interior of a multi-level shopping mall. Large banners advertising the HONOR Magic V3 phone hang from the upper levels. A large screen in the center also displays the phone. Various shops are visible on different floors, including Yun Nans, Ralph Lauren, and Parkson. People are seen walking around and browsing.
Apple Store Employees Assisting Customer
Two employees, one wearing a blue shirt with an Apple logo and a hijab, and another in a black shirt, are standing behind a counter in what appears to be an Apple Premium Reseller store. They are looking at a laptop that is open on the counter. The shelves behind them are stocked with various Apple accessories and products. A bottle of hand sanitizer is visible on the counter.
Apple Store Display
A display of Apple products, including iPhones and an iPad, in a retail store setting. The iPhones are showcased on stands with labels indicating their models, such as 'iPhone 15 Pro Max' and 'iPhone 15 Plus'. In the background, shelves are stocked with various accessories and devices.
Tablets on Display
A display of iPads and accessories on a wooden counter in a store. The iPads are set up with keyboards and styluses. In the background, there are shelves stocked with phone cases. A large screen displaying a phone is visible on the left.
Store Employees
Two employees wearing blue t-shirts with the word "machines" on them stand in front of shelves stocked with electronic accessories. The employee on the left wears a black hijab and the employee on the right wears a black face mask and glasses.
Employee Posing in Store
A young woman wearing a blue t-shirt with the word "machines" printed on it and a lanyard around her neck is posing for a photo. She is standing behind a counter in what appears to be an electronics store. Behind her, a large screen displays an advertisement for "HomePod." The walls are lined with shelves displaying various electronic accessories, such as watch bands and cables.
Brown paper shopping bag with "machines" logo
A brown paper shopping bag with the logo "machines" and "Apple Premium Reseller" is placed on a wooden counter. In the background, a display wall with various accessories and a large screen showing a view of Earth at night are visible.
Apple Products and Shopping Bags
Two large brown shopping bags with the "machines" logo are placed on a wooden counter. In front of the bags, there are several white boxes, one of which is an iPhone 14 Pro box. Two other boxes are labeled "WATCH" with the Apple logo. In the background, a large screen displays images of iPhones and an aerial view of an airport.
Store Employee
A young person wearing a blue t-shirt with the word "machines" printed on it and a black face mask stands in front of shelves stocked with electronic accessories. The t-shirt has the word "machines" printed multiple times on the front and on a lanyard. The shelves display various items such as headphones, watch bands, and phone cases.
Apple iPad Air and Chanel Wallet
A brown paper shopping bag with the logo "machines" and "Apple Premium Reseller" is placed on a wooden table. Next to it, an iPad Air box and a black quilted Chanel wallet with a gold chain are displayed. In the background, the interior of an electronics store is visible, with displays of various Apple products and accessories.
Apple Store Interior
The interior of an Apple Store with various Apple products on display. Laptops are arranged on a white table in the foreground, with a large screen displaying colorful Apple logos behind them. Further back, shelves are stocked with phone cases and accessories. A large illuminated display showcases several iPhone models. Two iMac computers are positioned on a white counter.
Customers and staff at a table in a store
Four people are gathered around a table in what appears to be an electronics store. A young person in an orange shirt is on the left, looking at something on the table. Two individuals in blue shirts, likely employees, are also at the table, one wearing a face mask. An older person in a dark shirt is on the right, also engaged with items on the table. The background shows shelves stocked with various electronic accessories, including phone cases and headphones. A large screen is mounted on a stand to the left.
Mall Interior with Shops
An interior view of a multi-level shopping mall. On the upper level, a store with the sign "machines" is visible, displaying Apple products. Next to it is a store labeled "outside". On the lower level, several shops are visible, including one with a sign that says "The PERFECT GIFT". People are seen walking around the mall and browsing in the stores.
Customers browsing electronics in a store
Several customers are seen browsing electronic devices and accessories displayed on tables and shelves in a brightly lit store. The merchandise includes phones, tablets, headphones, and various accessories. One table in the foreground displays iPhones, Apple Watches, and AirPods. Another table shows a display of AirPods in their charging case. In the background, shelves are stocked with numerous phone cases and other accessories. A large screen on the wall displays a world map.