Raymond Choo
I first came here to this store for battery replacement appointment but initial customer service was already terrible - staffs aren’t friendly and helpful. …
Machines Apple Premium Partner Store
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Machines Apple Premium Partner Store at The Gardens Mall
Location: T239, 3rd Floor, The Gardens Mall, Medan Syed Putra Utara, Mid Valley City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Floor 3 · The Gardens Mall
Machines at The Gardens Mall operates as an Apple Premium Partner store, located on the Lower Ground Floor at Lot LG-K5 of the mid-range-to-upscale shopping centre adjacent to Mid Valley Megamall. The outlet delivers the full Apple retail experience with product showrooms, consultation spaces, and a Machines Service Centre — all within a slightly more intimate floor plan than its Mid Valley counterpart.
The store carries the complete Apple product range including iPhone, iPad, Mac, Apple Watch, AirPods, and Apple TV, plus a selection of accessories and cases. Trained Machines Warriors provide product demonstrations and help customers select the right configuration for their needs. The on-site Service Centre handles warranty repairs, battery replacements, and diagnostics as an Authorised Apple Service Provider. Business and education procurement services are available, and the store facilitates Apple device trade-ins.
Operating hours are 10am to 10pm daily. The store participates in the Machines+ loyalty programme and accepts bank instalment plans. The Gardens Mall is connected to the KL Eco City LRT and KTM stations via a covered walkway, and the store is situated near the bridge linking to Mid Valley Megamall.
The store carries the complete Apple product range including iPhone, iPad, Mac, Apple Watch, AirPods, and Apple TV, plus a selection of accessories and cases. Trained Machines Warriors provide product demonstrations and help customers select the right configuration for their needs. The on-site Service Centre handles warranty repairs, battery replacements, and diagnostics as an Authorised Apple Service Provider. Business and education procurement services are available, and the store facilitates Apple device trade-ins.
Operating hours are 10am to 10pm daily. The store participates in the Machines+ loyalty programme and accepts bank instalment plans. The Gardens Mall is connected to the KL Eco City LRT and KTM stations via a covered walkway, and the store is situated near the bridge linking to Mid Valley Megamall.
+60 16-699 9887
T239, 3rd Floor, The Gardens Mall, Medan Syed Putra Utara, Mid Valley City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Floor 3 · The Gardens Mall
Operating Hours
Opening Soon
Opens at 10 am (in 1h 55m)
Monday
10 am–10 pm Tuesday (Today)
10 am–10 pm Wednesday
10 am–10 pm Thursday
10 am–10 pm Friday
10 am–10 pm Saturday
10 am–10 pm Sunday
10 am–10 pm Overall Rating
4.8 / 5
Based on 4475 Google reviews
Mall Ranking
Based on customer ratings
retail Ranking
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Negative Reviews
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Positive Reviews
Ricky Bonifacio
I had an amazing experience at this Machines branch. I initially came in just to check if they accepted trade-ins, but the staff explained everything so clearl, how much I could save and how much I needed to top up for a brand new iPhone 17 Pro Max. The service was so good that I ended up leaving the store with a new phone!
dylan lim
TERRIBLE SERVICE. Went to here for the battery replacement service. First appointment was fine, diagnosed my phone and made payment. I was told that should have received updates with 4 - 7 biz days. Now here comes the issues, no updates at all and i have to email back and follow up myself. Then only got responded that the battery has arrived at the store and they had to arrange the appointments accordingly due to the long list of customers still pending to get the replacement done. After that the 2nd appointment was confirmed which is 2-3 weeks later. I have further confirmed that i do not need to leave my phone overnight for this battery replacement service in this appointment. HERE IS THE BIG ISSUE! I visited the store according to the appointment. THE STAFF TOLD ME THAT I CANNOT GET THE SERVICE DONE ON THE SAME DAY ON THE SPOT! They have technical issue with the apple diagnosis. WHY DO WE NEED TO DIAGNOSE AGAIN WHICH WAS DONE IN THE FIRST APPOINTMENT? What is the point for the confirmed appointment then? Without even asking to reschedule prior the visit?!?! Everyone’s time is precious and not everyone is free to just visiting the store as they wish! Who would leave their phone with so many personal data and information there for days? And the staff cant even confirmed when can i get back the phone if i leave the phone. They just asked me to check the emails. The 2 days were just estimation and who knows it wouldn’t be delayed?? Now i have to wait for the appointment arrangement again. I pray hard this would be the final time to visit the store for the service. In conclusion, the SERVICE IS TERRIBLE, UNPROFESSIONAL AND INCONSIDERATE
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Photo Gallery
Machines Apple Premium Partner Store
Machines Storefront
The exterior of a Machines store, an Apple Premium Reseller, is visible from an elevated perspective. The store has a large glass facade displaying Apple products. The store name "machines" is prominently displayed above the entrance. Inside, Apple devices and accessories are neatly arranged on shelves and display tables. Digital screens showcase product advertisements, including one for MacBook Air and another for iPhone.
Machines Storefront
The exterior of a brightly lit electronics store with large glass windows and doors. The store's name, "machines," is prominently displayed above the entrance. Inside, displays of Apple products like iPhones and MacBooks are visible. A sign above the entrance reads "KEDAI ALAT TELEKOMUNIKASI." To the right, a large dark advertisement with text "A NEW EXPERIENCE COMING YOUR WAY" is visible.
Machines Store Entrance
The image shows the interior of a brightly lit electronics store with the prominent "machines" logo above the entrance. Displays of Apple products like iPads and MacBooks are visible, with customers browsing. The store has a modern, clean aesthetic with wooden floors and white display tables.
Machines Storefront
The exterior of a Machines store, an Apple Premium Reseller, is visible. The store has a large illuminated sign that reads "machines" with an Apple logo to the left. The storefront features a rolling metal gate partially covering the display windows. Inside, Apple products like iPhones and laptops are displayed on white stands. Several staff members and customers are visible within the store.
Machines Apple Premium Reseller
The exterior of an Apple Premium Reseller store called "machines". The store has a large illuminated sign with the word "machines" in blue. Above the sign, there is an Apple logo and text that reads "Premium Reseller". The store entrance is wide and opens into a brightly lit interior displaying Apple products. Several customers are browsing inside.
Machines Storefront
The exterior of a brightly lit electronics store with the name "machines" displayed prominently in large white letters on a black sign above the entrance. Inside, displays showcase Apple products, including watches and iPhones. The store features white display tables and shelves stocked with merchandise.
Machines Storefront
The exterior of a Machines store, an Apple Premium Reseller, is visible with its prominent illuminated sign. The store has a large glass facade with a rolling security gate partially down. Several employees are inside, attending to customers or displays. The Apple logo is visible on the signage.
Machines Storefront
The exterior of a Machines store, a telecommunications equipment retailer, is visible. The store has a modern design with large glass windows displaying various Apple products. The store's name, "machines," is prominently displayed above the entrance. Inside, shelves are stocked with iPhones, iPads, and other accessories. A large screen in the window advertises the "iPhone 16: Latest iPhone. Greatest price." The store is located within a shopping mall, as indicated by the interior architecture and railings in the foreground.
Machines Storefront
The exterior of a Machines store, a premium Apple reseller. The store has a prominent "machines" sign with the Apple logo above it. Inside, displays show iPads and other Apple products. The floor is tiled and there are security gates at the entrance.
Customers browsing electronics in a modern store
Two customers are looking at electronic devices displayed on a table in a brightly lit store. The table has several items, including headphones, a smartphone, and a tablet. A laptop is also visible on the table. In the background, a large screen displays images of laptops, with the text "acBook Neo" visible. The store has a clean, minimalist design with white walls and sleek furniture.
Apple Store Display
A display of Apple products, including iPhones and headphones, in what appears to be an Apple Store. Two iPhones are prominently featured, one labeled 'iPhone 15 Plus' and the other 'iPhone 15'. A pair of headphones is displayed on a stand next to a phone. In the background, shelves are stocked with various Apple devices, and customers are browsing. A large advertisement for AirPods is also visible.
Product Display
A person in a blue shirt with a lanyard is holding a white smartphone. Behind them, shelves display various electronic accessories, including headphones and phone cases. A sign on the counter reads "Beats Solo Pro Wireless Noise Cancelling Headphones".
Apple Watch Display
A display of various Apple Watch models and bands on a white table. There are three Apple Watches on individual white stands in the foreground, each with a different band. In the background, a display stand shows several watch bands, and two tablets are visible, one showing a graphic of a shoe. A small information card with the text "Apple Watch" is also visible.
Store employee assisting customer
A young man wearing a blue t-shirt and a black face mask is standing behind a counter in a store. He is holding a white piece of paper and looking at the camera with a smile. The store appears to be an electronics store, with shelves of accessories and display models of phones on the counter. Another employee is visible in the background, as well as a customer wearing a hijab.
Counter with electronics and shopping bag
A counter displays various electronic items including a portable speaker, headphones, and a smartphone. A brown paper shopping bag with the logo "machines" is also visible. In the background, people are seen in a retail environment.
Apple Products Display
A display table with various Apple products, including an iPhone, AirPods, a charging adapter, and headphones. A brown paper bag with the word "machines" printed on it is also visible.
iPhone 15 Pro Box
A hand holds a box for an iPhone 15 Pro in front of a blurred background displaying the iPhone 15 Pro logo.
Apple Products Display
A display of Apple iPads and accessories in a store. A large advertisement for the iPhone 15 is visible on the right.
iPhone Unboxing
An iPhone is shown in its box, with the screen displaying "hello" and "Swipe up to open." Next to it is a MacBook laptop. The box contains the iPhone, a charging cable, and other accessories.
Unboxing a MacBook Pro
A store employee in a blue shirt with an Apple Premium Reseller logo is assisting a customer in unboxing a MacBook Pro. Both are wearing masks and the customer is also wearing a face shield. The store has shelves displaying various Apple products and accessories. A screen in the background displays "Dolby Atmos". A Beats speaker and headphones are also visible on the counter.
Apple Store Display
A display of Apple products in a store. Several laptops are arranged on a white counter, with their screens illuminated. In the foreground, a circular display stand showcases Apple Watch bands. A large mural on the wall behind the laptops features a silhouetted arm wearing a pink Apple Watch, submerged in water with bubbles.
Apple Store Display
A display table in an Apple Store features AirPods Max headphones, iPhones, and a poster for AirPods Pro. Several customers are browsing in the background.
Apple Store Counter
A masked employee in a blue shirt with the word "machines" on it stands behind a counter in what appears to be an electronics store. In front of her is a bottle of water, a hand sanitizer dispenser, and an Apple iMac computer. Behind her is a large promotional image of an iPhone. Shelves with boxes are visible in the background.
MacBook Pro Display
Three MacBook Pro laptops are displayed on a white table. A poster for MacBook Pro is visible behind the laptops. The floor is made of wood planks. In the background, a security gate and a store window are visible.
Electronic Store Display
A display table in an electronics store features several iPhones and iPads. Information sheets are placed on the table, detailing product specifications and features. In the background, a person is looking at a computer display. The store has a modern aesthetic with white surfaces and wooden flooring.
iPad Pro Box and Shopping Bag
A person's hands are shown resting on a box containing an iPad Pro. Behind the box is a brown paper shopping bag with the logo "machines" and "Apple Premium Reseller" printed on it. In the background, shelves are stocked with various phone cases.
Apple Products Display
A retail display featuring Apple products, including an iPad Pro in its box, a tablet with a keyboard case, and various accessories like speakers and phone cases on shelves in the background. A shopping bag with the 'machines' logo is also visible.
iPhone Display
A display table in a store showcasing various iPhone models. A hand is interacting with an iPhone 14. Other iPhones, including an iPhone 13 and iPhone SE, are displayed on stands. Price lists for iPhone 13 and iPhone SE are visible on the table.
Apple Store Display
A display of Apple products, including iMacs, Mac Minis, keyboards, and iPhones, is shown in a store. A large banner behind the display features an image of iPhones with the text "e 16" and "SUPERFAST" displayed on one of the iMac screens.
Apple Premium Reseller Store Interior
A sign on the wall reads "machines Apple Premium Reseller". To the left, a display rack is filled with phone cases. A red fire extinguisher stands in a white bin on the floor.
Phone Case Display
A retail store interior with walls lined with shelves displaying a wide variety of phone cases. The cases are neatly organized by brand and type, with many packaged for sale. The flooring is made of light-colored wood planks.
iPhone 15 Pro Max and iPhone 15 Pro Display
Two iPhones, the iPhone 15 Pro Max and iPhone 15 Pro, are displayed on white stands. The iPhone 15 Pro Max on the left has a screen displaying information about the phone, including options to 'Compare models', 'See pricing', and 'Learn about what's new'. The iPhone 15 Pro on the right shows a close-up of its display. Below the phones, a price list details the capacities and finishes available for both models, along with monthly payment options and full prices.
Shopping Bag and Promotion
A brown paper shopping bag with the logo "machines" and "Apple Premium Reseller" is in the foreground. Behind it, a sign reads "Pay with Points" and "Redeem your points to purchase your favourite Apple products for more savings." To the right, a poster displays an image of an iPad Air. A grey mat with a logo is on the table.
iPhone 14 Display
A retail store interior with a large promotional banner for the iPhone 14. The banner displays various iPhone 14 models in different colors, showcasing their screens. In the foreground, a counter is staffed by employees wearing blue shirts with the word "machines" visible on their lanyards. They are working at Apple iMac computers.
People browsing electronics store
People wearing masks are browsing in a brightly lit electronics store. A large poster of a laptop is on the wall. Display cases show various electronic devices and accessories, including a box of AirPods. In the background, other stores are visible within a mall setting.
Modern electronics store interior
A brightly lit, modern electronics store interior with white display tables showcasing various devices and accessories. A large screen on the back wall displays an advertisement for "iPhone 16". The store appears to be an Apple Store or a similar retailer, with clean lines and minimalist design.
Apple Store Interior
An Apple Store employee assists a customer. The employee is wearing a blue shirt and holding a scanner. A large Apple computer is on the counter, displaying a sign about transferring WhatsApp data. A large graphic of an iPhone is visible on the wall behind them.
iPhone 14 Pro box and shopping bag
A hand holds a box for an iPhone 14 Pro next to a brown paper shopping bag with the "machines" logo and website "www.machines.com.my" printed on it. The background appears to be an indoor public space, possibly a mall or office building, with elevators visible.
Apple Store Interior
An interior view of a modern Apple Store, featuring sleek white counters, display tables with Apple products, and large screens showcasing advertisements. The store is brightly lit with long LED light fixtures on the ceiling. Several customers and staff members are visible interacting with products and at the service counters. A prominent display highlights the "iPhone 17 PRO" with an image of the phone's camera system.
Customers interacting with electronics in a store
A person wearing glasses and a hijab is holding a tablet with a keyboard attachment. Another person's hands are visible, unwrapping a white protective sleeve. In the background, shelves are stocked with Apple products, and other customers are present. A shopping bag with the 'machines' logo is on the counter.
Apple Store Display
A display table in an Apple Store showcases iPhones and AirPods. Several iPhones are mounted on stands, and a display case shows AirPods and AirPods Pro. Price tags are visible on the table.
Apple Computers Display
Two Apple computers, an iMac and a Mac Mini, are displayed on a counter. Both screens show the text "and PowerPoint". A keyboard and mouse are connected to each computer. A large promotional banner featuring an Apple Watch band and abstract design is visible in the background.
Modern Electronics Store Interior
The interior of a brightly lit, modern electronics store. Display tables are set up with various mobile phones and accessories. In the background, large screens showcase product images, including one with "iPhone 16" and another with "HomePod". Shelving units display more products and accessories. The store appears clean and organized, with a focus on product display.
Tablet and Stylus
A tablet with a stylus resting on its case is displayed on a table. The tablet screen shows various app icons and widgets, including a calendar and weather display. In the background, a black mat with the text "at AMAZING THING" is visible, along with a shopping bag.
Employee ID Badge
A person is holding an employee ID badge in a black lanyard holder. The badge has a checkered pattern on the top corners. The badge displays the word "machines" in large font, a QR code, the name "Farid", an employee ID number "M3397", and "M-MVS". It also shows the word "OUTLET" vertically on the left side and a website address "www.machines.com.my" at the bottom.
Applying a screen protector
A person is shown applying a screen protector to a smartphone. The phone is placed on a black mat with a grid pattern. To the left of the phone is a clear phone case with a white magnetic ring. In the background, shelves are stocked with various phone accessories, and two individuals are visible.
iPhone Box and Cable
An open iPhone box reveals a white charging cable and documentation. Another iPhone box is partially visible, with a hand holding a smartphone above it.
Apple iPhone and Shopping Bag
A clear phone case with an Apple logo is held in a hand, with an iPhone box and a brown paper shopping bag with the 'machines' logo visible in the background.
Store employees
Three store employees in blue t-shirts with the logo "machines" stand and give thumbs up. They are in a store that sells Apple products. There are displays of Apple products and accessories in the background and foreground.
Shopping Bag with Apple Products
A person holds a brown paper shopping bag with the "machines" logo and "Apple Premium Reseller" text. In the background, an Apple store display shows iPhones and headphones.
New iPhone Setup
Two iPhones are shown, one with a setup screen that reads "Finish on New iPhone". The other iPhone is black. An iPhone box with a colorful image of the phone is in the foreground. Documents related to a "Protection Plan" and "Machines" are visible in the background.
Electronics Store Interior
The interior of a modern electronics store, likely an Apple Store, with white tables displaying various devices and accessories. The walls are lined with shelves showcasing phone cases and other small electronic items. A large screen on the right displays a MacBook Air.
Apple Products Display
A table displaying various Apple products, including iPhones and a large speaker. Several iPhone boxes are visible, one with the iPhone logo. Two iPhones are powered on and displayed on stands. A large black speaker is also present. In the background, people are seen holding and looking at their phones.
Electronics Store Display
A retail display featuring various electronic accessories and devices. On the left, shelves are stocked with numerous packaged items, many bearing the Apple logo, including what appear to be phone cases and cables. A fire extinguisher is visible to the left of the display. To the right, a television screen displays a cityscape. Below the screen are glass-enclosed shelves showcasing more products, including what seem to be portable music players, external hard drives, and other electronic accessories. The overall impression is of a well-organized retail environment for consumer electronics.
iPhone 15 Pro Titanium Advertisement
A large black wall display features the Apple logo and text that reads "iPhone 15 Pro Titanium". A close-up image of the side of a silver iPhone, highlighting its titanium construction, is superimposed over the word "Titanium". The display appears to be in a retail environment.
Phone Case Display
A display shelf filled with various phone cases. The cases are packaged and hung on hooks. Brands like OtterBox, Symmetry, and Diesel are visible. Some cases have sale tags indicating discounts of $40 and $20. The display is set against a grey wall with a wooden floor below.
Phone Case Display
A wall display filled with numerous phone cases for various phone models. The cases are neatly arranged in rows and columns, showcasing a wide variety of colors, designs, and brands.
