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Rating Summary

1.9

166 Google reviews

5
16%
4
4%
3
4%
2
1%
1
75%

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Reviews for Genius Game Enterprise

Showing 166 review samples from Google Maps.

Julian Lim

Julian Lim

1

Horrific experience. Traveling on holiday. Passed by shop and bought 3DS game as my little one wanted one. Went back to hotel and game didn't work. Went straight back to shop - was told the game was a different region and wouldn't work on …

Chang Hua Shen

Chang Hua Shen

1

The product selection was outdated, and when I asked about a specific game, they acted like I was bothering them. Prices were higher than average, and the shop looked messy and poorly maintained.

Jayson Lai

Jayson Lai

1

Walking into this shop is like volunteering for the worst customer service experience of your life. Imagine Karen’s diner, but without the food, without the fun, and run by people who look allergic to basic human decency. The staff act like they’re doing you a huge favour by even existing, let alone acknowledging you. Zero product knowledge, zero effort, zero respect — just one big fat ZERO. Honestly, a vending machine would provide better service and probably better conversation. This dump shouldn’t even call itself a shop; it’s more like a shrine to how not to run a business. Avoid at all costs unless you enjoy being treated like trash

Ahmad Fikri

Ahmad Fikri

1

Well, another contribution to the negative reviews. Asked to take a peek at old consoles like the 3ds,takde, saw a 2ds box when you look under the display case, 3ds games and I think 2 or 3 old ds, apparently broken. One of the abang …

Vanita Moir

Vanita Moir

1

Came across this shop and bought a game box for my nephew. I didn't check the current market price beforehand, and the seller charged me RM90. Later, I checked online — walao eh, can get for below RM50! My mistake for not doing my research, but still lah… no need to mark up like that. Bit too much 😓 …

Aiman Nawfal

Aiman Nawfal

1

An older staff member behaved in an extremely unprofessional manner, shouting obscenities and making offensive gestures when I mentioned I would return after taking a walk. This level of disrespect is unacceptable and reflects poorly on the store’s customer service.

Fana Othman

Fana Othman

1

Just going to add on to the many reviews already left here. I think it’s about time this shop really did something about its staff or just how it operates. I don’t expect a red carpet when being attended to but they really need to work on …

Cooper Chance

Cooper Chance

5

Have been here multiple times over the years. Never once had an issue with staff, or faulty products. I’ve bought all sorts of stuff from them, including 3DS games, Switch controllers, Xbox 360 hard drives, Switch games, Xbox 360 games, …

Z WJ

Z WJ

1

Major issue with staff knowledge as well as honesty, recently wanted to get a controller for pc to use and for gaming but didn't have the console, at first looked at the X box controllers because they seem to work for all my friends but was …

Kaitlyn Santer

Kaitlyn Santer

1

I came to the store to replace my screen protector on my Nintendo switch. When they handed my switch back to me it was scratched and when I came back and showed them the guy at the store simply giggled and said oops, he had absolutely no …