1591 Google reviews
Share your experience at Touch 'n Go Hub - NU Sentral Mall with other customers.
Write a reviewShowing 1591 review samples from Google Maps.
Ikhmal Zikry (KemalZ)
Thanks to Ms Sofia, one of the CS officers here, for her kind & swift assistance on terminating my lost TnG NFC card and retrieving the balance to my e-wallet within 14 days & terminating the my50 pass within 7 days. Also bought a new NFC card for future use.
nj majeed
Went to replace my expired Touch & Go card. It's a breeze of experience. Not much crowd. I was attended to the moment I arrived there and took a Q ticket. New card costs Rm10. The balance from the expired card was transferred to the new card minus the cost for the new card. Just took 1 min to get it done by the lady at the counter.
Binti Hassan, Wardah
20.15.25 Here I am, one of your delighted walk-in customers specially with the customer service experience given with Cik Syafiqah. I was trying to figure out how to link my T&G e-wallet with my physical T&G card . She assisted me with a …
Cheah KM
Came here to cancel my lost Touch n Go card. Lucky there’s only few people so it’s very fast. The balance amount of my old card will be refunded into my ewallet later. Now I have to purchase a new card. Staff Hema is very friendly, helpful. She help to link my new card to my EWallet app.
Alan Wong
We came here to get refund for our expired cards today. The lady staff that served us (too bad we didn't catch her name) was awesome and patient. We managed to get all the cards cancelled and the refund will be credited to our Ewallet …
Muhammad Mu'az
Very disappointed with Touch ‘n Go and MRT service. My card was suddenly blocked for no reason while my MY50 pass was still valid. The customer service only asked me to buy a new card and apply for a refund that takes more than 2 weeks! Doesn't tell why the card is blocked. There should be a proper way to reactivate a blocked card instead of making users repurchase RM 10 for new card and lose their balance or travel pass. This is really inconvenient for daily commuters. Please fix your system and improve your support response customers shouldn’t have to pay for your system’s mistakes.
J Bz
Fast service. Just that it is a lousy location. Would have been better located where it was originally, near the transport area like LRT or ERL areas. Was such a hassle looking for this new location. There are 5 counters buy only 3 staff working
Daniel W
The TouchNGo kiosk moves again lol instead of at LRT station it’s now next to KLIA Transit counter. Commission free.
William Ng
Nothing wrong with the service here, the customer service was really patient. Just the whole integration and operations between JPN and TnG is really convoluted. If your IC ever gets damaged and you have TnG balance or TravelPass inside, do …
Professor Red Channel
I had an exceptional experience at the Touch ’n Go counter in NU Sentral, all thanks to Mr. Faeez. From the moment I approached the counter, his professionalism, patience, and attentiveness truly stood out. He took the time to explain …