251 Google reviews
Showing 251 review samples from Google Maps.
Ammar Hakeeme
I recently shopped at Zara in Sunway Pyramid, and unfortunately, the experience was disappointing. The cashier was unwelcoming and seemed uninterested. When I asked a simple question about the t-shirt I had just purchased, the response was …
Ivan Lee Chong Yuan
Dear Management, it just a warm inform, some of the customer walk in to the shop without any scan or check by exit entry. What is the sop? Why no staff take care of that? Please take note thanks
Katelyn Ann Rayappan
Really disappointed with the customer service at Zara Sunway Pyramid, staff are so ignorant and unwelcoming. It looked like they didn't want to work, but to chat with their colleagues. I literally asked a staff member to help me with a …
S L Chong
This branch of Zara is large with ladies, men's and kids sections. There are lots of fashion choices and we found their fragrances quite nice too. Items on offer are reasonably priced.
Sean Yam
Very spacious and well-organized, with dedicated sections for men and kids. It used to be my go-to apparel store when I was younger, but now the designs feel a bit too quirky for my age, and the prices are on the higher side.
Peter Fong
Used to love to shop for this brand for my daily working, formal and casual outfits but it is no longer interesting and not the same as before MCO (March, 2020) anymore with more choices, style, colours, cutting but the quality is getting …
Firefly
This has been the most ridiculous experience I’ve ever had with Zara. I purchased at Zara Sunway. Your system claims my order was “delivered/collected,” yet when I went to the Zara 1 Utama store not once, but TWICE the staff said the item has still not arrived. It has been more than a month. How is this even possible? I’m honestly shocked at how a big brand can have such a messy, contradictory system. Online tells me one thing, the store tells me another, and I’m left wasting my time, petrol, and patience going back and forth with zero answers. No follow-up, no accountability, no solution just “not our problem” attitude from both sides. If you can’t even track a single item, why are you selling limited collections that customers can’t return or cancel? This whole situation is beyond frustrating and completely unacceptable. Zara seriously needs to fix their customer service before more customers go through this nonsense.
Hazel Han
Went there 12/3 around 9pm ask for help with a Malay chubby staff the one not wearing tudung 1 her attitude make me so uncomfortable and that's rude. I show her the pictures that I wanted to get , and she scan me from head to toe and told me " this cutting is a small cutting and only left s and m size ". But the dress I try in another branch I can fit.Just because the one that I try was not perfect so that I come another branch and try. After I say ok I want to try m size she said you wait for 10mins and go counter and get. Really feel disappointed .When I pay cashier staff is totally different very good service
SLing Teoh
Big thanks to Mel and Zul! They handled my return with such patience and kindness. You’re the BEST ❤️
Amanda Wong
Very conducive shopping environment. The women's only section occupies 2 retail lots while the men's occupies only 1. The aisles are very spacious and easy to navigate around even during peak hours . Pricing is expensive though .